Building on over 45 years of combined
experience of the team in call center operations, Vision was
formed in 1993 to handle the most complex call center needs
of companies. We strive to be the leader of customer relationship
management by combining innovative technology with a high work
ethic.
As
a leader in Domestic outsource contact center services, Vision was founded
with the aim to be consistent and performance driven.
In
the endeavor of companies to interact with their customers efficiently
and effectively, Vision helps you acquire, grow and retain your companies’
most important asset.
We
have core expertise and experience to have worked in a wide spectrum of
industries, which has enabled us to develop an extremely effective process
for taking any project.
Vision
is a full solution provider in contact center. We manage people, processes,
systems and facilitates from design through implementation to on going
operation.
The
solutions that Vision provides are designed to support a CRM program by
interfacing with the key functions namely Customer Knowledge Management,
Customer Interaction Management 360° and Customer Marketing and Planning.
This approach enables personalized propositions to be delivered to the
customer through their preferred channel. Also customer data captured
at the point of contact is fed back into a central repository where continued
analysis results in further refinement of offers and promotions.
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