Vision has developed extensive expertise
in call center development and management. We leverage
the best practices we've developed for call centers by
offering consulting services to clients who operate their
own call centers. We consult on both new call centers
and the improvement of existing centers.
Vision's call center consulting
services include:
Site
selection
Facility
launch
Staffing
Program
planning and implementation
Technical
specifications
Continuous
training and development
Superior
Quality Assurance
Vision also assists in planning
and implementation, including coordination of organizational
initiatives; human resources and training plan design,
process re-engineering, technology specification, vendor
selection and oversight, and facility design.
Vision’s Consultative Services
can help you make the most of the time you spend interacting
with customers.
If you are developing a
call center currently or you are in the initial research
phase, contact us to learn how Vision will help you pilot
the world of call centers and complete customer satisfaction!
While building your own
call center, companies’ faces many technical issues that
software and hardware vendors often fail to share with
you. From selecting the right equipment to choosing the
optimal software, we will guide your company through the
process of establishing an world class call center solution.
By providing the technical
expertise that is only gained by experience. We would
help you finalize the right hardware and software costs
involved in creating your own call center. We would guide
you through the sea of hardware and software associated
with call center setup.
Our consultative services
include:
Contact
center infrastructure development
Vision’s consultants
design and deploy flexible and manageable contact center
infrastructure to meet your company’s unique requirements.
Development
and documentation of policies and procedures
Vision’s experienced professionals
help develop a range of materials from your company’s
customer service protocols, procedures, to training on
internal operational procedures.
Technology
design and maintenance
We help design contact center
technology that integrates with your company’s tools.
At Vision, we have developed
training, promotions and incentive programs for customer
service-related employees. We have experience in designing
training materials utilizing new solutions including Web-based
training and other interfaces.
Vision will become an integral
part in selecting the right type of employee to hire,
ways to improve the service levels, and careers till the
call center management positions.
Vision provides solutions from database creating
to e-mail management, managing advertising campaigns,
and designing the optimal tracking services to maximize
your ad monies.
By integrating call center technology with
Customer Interaction Management applications.
Our web design practices to develop a clear
strategy for your website to guide on hosting the site,
we provide solution for all of your website strategy.
A comprehensive plan to
achieve the goals your organization seeks to accomplish.
We ensure that your website has the look and feel of your
corporate culture and provides the sales information to
your target audience.
