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Vision provides professionally
trained customer service representatives (CSRs) to handle customer
calls. The CSRs answer product-related questions, resolve billing
issues, cross-sell additional products and services, improve
service, focus on the client's business' activities, handle
daily overflow, provide faster follow-up time, cut client costs,
and increase sales.
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We'll answer your 1-600 number
calls and receive your inquiries from all of your leads sources
including trade shows, direct mail, advertising responses, and
Web visitors. We enter data, assign tracking codes to each record,
measure your lead source effectiveness, provide fulfillment
and schedule follow up actions.
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Companies that require order call processing order program and
sales services.
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They include:
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Order
taking |
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Presales
handling FAQ and objection handling |
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Item-specific
help screens |
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Price
points specified by media source codes |
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Item-specific
up-selling and cross-selling by agent |
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Pricing
computations |
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Multiple
"ship-to" address processing |
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Increase your response rate by
having Vision make follow-up calls on your direct mail pieces.
Our experience has shown a response increase from 30% to 600%
by adding Vision's calling to a typical direct mail program.
Our proven methods will help you get
the most from your investment. Before you do a mailing campaign
let Vision save you wasted money and effort by updating your
marketing database.
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Vision provides data entry and inquiry handling services for
clients that require information to be presented to or captured
by customers.
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For data entry, such as clubs, credit cards, order processing
and registrations, we offer:
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Key-in
data entry and maintenance of multi-segmented databases
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Multiple
quality assurance programs, including double-entry of
critical fields to ensure accurate data capture . |
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For inquiry handling, such as literature requests, event or
product registration and lead generation, we offer:
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Caller
information capture |
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Marketing
information capture |
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Database
management of customer and product information |
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Scheduling
and appointment setting |
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