Customer Services

      Vision provides professionally trained customer service representatives (CSRs) to handle customer calls. The CSRs answer product-related questions, resolve billing issues, cross-sell additional products and services, improve service, focus on the client's business' activities, handle daily overflow, provide faster follow-up time, cut client costs, and increase sales.

      We'll answer your 1-600 number calls and receive your inquiries from all of your leads sources including trade shows, direct mail, advertising responses, and Web visitors. We enter data, assign tracking codes to each record, measure your lead source effectiveness, provide fulfillment and schedule follow up actions.

     Companies that require order call processing order program and sales services.

     They include:

      Order taking
      Presales handling FAQ and objection handling
      Item-specific help screens
     Price points specified by media source codes
      Item-specific up-selling and cross-selling by agent
      Pricing computations
     Multiple "ship-to" address processing


     Increase your response rate by having Vision make follow-up calls on your direct mail pieces. Our experience has shown a response increase from 30% to 600% by adding Vision's calling to a typical direct mail program.

     Our proven methods will help you get the most from your investment. Before you do a mailing campaign let Vision save you wasted money and effort by updating your marketing database.
     Vision provides data entry and inquiry handling services for clients that require information to be presented to or captured by customers.

     For data entry, such as clubs, credit cards, order processing and registrations, we offer:

      Key-in data entry and maintenance of multi-segmented databases
      Multiple quality assurance programs, including double-entry of critical fields to ensure accurate data capture .

     For inquiry handling, such as literature requests, event or product registration and lead generation, we offer:

      Caller information capture
      Marketing information capture
      Database management of customer and product information
      Scheduling and appointment setting