Calls from domestic and international
businesses are answered by customer service representatives
24 hours, 7 days per week. Calls included sales and customer
service inquiries
Vision develops at its inhouse
Customer Interaction Management center call dispositioning and
tracking capabilities, help functions, up-sell and cross-sell
scripting and interface with customers via their preferred access
method.
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A number of strategic objectives
get accomplished through the outsourcing partnership with
Vision including:
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Lower
cost and improved customer service |
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Reporting
results |
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Rreduced
mailing costs |
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Duplicate
record elimination |
|
Resolution
of calls on the first attempt to reduce redundant customer
service inquiries |
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Improved
customer satisfaction |
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We
manage the customer lifecycle, as we acquire, grow, retain and
care for your customers. Vision is known
for providing consistent, quality service that enhances the
image of companies. Delivering key solutions, customer service
and teleservices applications. Industry Focussed solutions
which allow them to communicate how they want, whether by phone,
e-mail, Web or fax.
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Customer
Acquisition |
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Customer
Support and Loyalty Programs |
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Enrollment
Programs |
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Telesales
Campaigns |
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Product
and Literature Fulfillment |
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List
Acquisition, Management and Segmentation |
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